Sure West

Our experienced team of technical specialists and customer service professionals possess an in-depth knowledge of the telecommunications industry and are committed to your satisfaction.

We build and manage our own fiber-optic network — the best available, anywhere.

The SureWest Network

Since establishing itself in the Kansas City metropolitan area in July of 2000 as Everest Connections and becoming part of the SureWest brand in July of 2008, SureWest has constructed over 1,000 miles of state-of-the-art Hybrid/Fiber/Coax (HFC) network passing over 95,000 homes and businesses in Lenexa, Shawnee, Overland Park, Merriam, Olathe and southern Kansas City. In addition to this network, SureWest owns and operates multiple metro-loop SONET OC48 rings serving all major business corridors including the downtown Kansas City, MO loop. This fully redundant network comprises multiple levels of redundancy, hardware, software, geographical and multiple providers, for an unparalleled level of customer satisfaction.

We currently own, operate and maintain a number of state-of-the-art metropolitan area fiber rings. SureWest extends these rings with redundant entries or point-to-point fiber connections to our customers. These links provide all the advantages of fiber transmission systems over traditional copper links such as immunity to interference, a very low BER (bit error rate), higher bandwidth and lower signal loss. The geographical distribution of the SureWest fiber within the metropolitan area takes advantage of the survivability and redundancy provided by diverse paths. Our infrastructure is directly attached to the self-healing fiber ring to provide reliable, carrier-class voice and data communications to our customers.

SureWest operates one of the largest Transport Infrastructure Networks in the Kansas City metropolitan area. Our current infrastructure includes multiple SONET OC192 ring configuration or multiple DWDM frequencies if and when required. SureWest is collocated in both SBC Tandem offices for the purpose of Interconnection Trunks, 911, 411, Operator Services and direct trunking to long distance carriers (LECs, CLECs, ILECs and IXCs). SureWest has full geographical redundancy with multiple main hubs in different areas of the Kansas City metropolitan area.

In the SureWest Transport network, convergence times in case of failure will be less than 50 ms. Each optical node in the SureWest network also offers 1+1 protection for all major components to add a level of redundancy.

Common Internet Architecture

SureWest owns and operates a completely redundant core router infrastructure. We have multiple redundancies built into our Internet connectivity. SureWest connects to the Internet with multiple optical (OC-n level) links to multiple tier one providers at multiple geographical sites. This gives SureWest an unparalleled level of redundancy and survivability. Our multiple providers are managed in a solid multihomed ISP environment with redundant BGP 4 links for path determination. Our routers and NG SONET transport elements are linked to ring fiber that conforms to international standards for physical path redundancy and minimum physical separation between paths. SureWest also owns enough Internet public addresses to handle any IP addressing concerns of our customers.