By: Darren Bonawitz, principal of 1102 GRAND
In the past five to 10 years, for a lot of organizations, there were always two different camps. There was the telecom person and the IT person. In a lot of cases, unfortunately, these two people did not always see eye to eye on things.
In the economic down turn about 10 years ago, there was a lot of technical personnel restructuring as businesses decided how to do more with less. In a lot of cases, it was the telecom guy who was let go. The front side of it seemed like the IT guy won because they got to retain their job. Unfortunately, that was pretty short lived. They realized that they were now responsible for voice. Suddenly they were expected to be the resident guru in their organization on a platform they really didn’t know a lot about. That is because for a long time the communication infrastructure had been kept separate from IT. Now as time has gone by, these technologies have converged to a large extent.
During this transition, IT leaders had to learn the nuances of voice and the associated impact on their environment especially in voice over IP or VOIP deployments. So after technology improved and issues around reliability and performance were resolved, voice became data. The IT teams became more comfortable in meeting the needs of their respective enterprise organization. They gave communication as a service which seems to have had a really strong momentum but weaned a little bit. Now seems like a prime time for it to resurge with latency and jitter issues being addressed by vendors. Over the last few years, virtualized voice has really improved greatly and now seems that most vendors do have some flavor of a virtualized, unified communications platform.
In addition to virtualization, the cloud is also playing a role too. There is no doubt that the cloud is a major topic in enterprises around the globe and datacenter industry itself. As I have mentioned in previous blog posts, the cloud is not a silver bullet for technology. You cannot move a whole datacenter into the cloud and call it good. There are a lot of things that have to be considered from application performance to security. Ultimately, cloud does have its place but it has limitations as well. With that said, I still firmly believe that the right solution for most enterprises is some form of a hybrid datacenter or colocation provider with a cloud component.
One of the top applications that makes since moving into the cloud is voice. The cost of on-premise communication equipment is simply not worth the maintenance or management. If you start to look at this and want to determine if it is the right move for your organization, you have to remember if your organization moves to the cloud or a hosted communication provider, it is still critical to fully understand how that place is going to fit in your organization’s overall IT strategy.
This combination of moving voice into a cloud environment is a perfect example of why so many people will turn to 1102 GRAND. As a carrier hotel, we bring together the carriers service providers and the enterprise customer into one place so that they can interconnect in an efficient manner. Enterprise customers can utilize our datacenter infrastructure for the applications not well-suited for the cloud. However, they can still have the ability to connect with tenants of ours who offer cloud services. It is the most bang for the buck and the most customization and control over what they want to do in their organization. Essentially, they get to tailor a solution while reducing capital and operating expenses and simultaneously improve performance and reliability of their overall platform.
For more information visit www.1102grand.com or email questions to email@example.com.