By: Greg Elliott
1102 GRAND (www.1102Grand.com), a Midwest Internet Hub and Collocation Facility, and CPI Communications (www.cpitelecom.net), co-hosted a lunch and tour for the Kansas City Association of Call Center Professionals (ACCP)
ACCP is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Membership consists of organizations of all sizes, from a variety of industries including manufacturing, healthcare, financial, outsource, legal, technology, staffing and more. The company has first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.
1102 GRAND shared the benefits that a carrier hotel can offer:
CPI Communications shared the benefits that a carrier neutral telecommunications provider can offer clients:
After the lunch, ACCP members embarked on a guided tour of 1102 GRAND’s collocation areas including private cabinets, cage space, and the 1102 GRAND Network Operations Center.
Thank you to the KCACCP for visiting 1102 GRAND!
By: Greg Elliott
Hi, I’m Greg Elliott with 1102 GRAND, Kansas City’s Carrier Hotel and collocation facility. Thanks for taking the time to join me for another podcast, concerning what we’re seeing out there in the collocation industry. Today, I’m going to focus on healthcare IT, specifically the manage service companies that serve doctors offices and healthcare networks.
As healthcare entities start to become more and more engaged with health IT and electronic health records, 1102 GRAND is seeing a growing demand for space in our collocation facilities in a number of ways. One of the first things that we’re seeing, is our current customers are increasing their collocation footprint to accommodate for increased data storage back-ups. These manage service companies work with smaller healthcare offices and function as their IT department. This allows these offices to start complying with mandates set forth in the American Recovery and Reinvestment Act, without having to hire a full-time IT department or supplement their current IT department with the expertise that they receive from these manage service companies.
Another thing we’re seeing, hospitals and healthcare networks, their traditional data centers may have only access to two or three different carriers or providers. But at 1102 GRAND, being a carrier hotel we have 24 different carriers or providers, all the way from Tier 1 carriers to local wireless providers. So, as a business grows and changes, they have options for flexibility to choose which carriers or providers best fit their model. Plus, having all those carriers and providers in one place, it tends to keep pricing very competitive. Not to mention, the access or the loop charge goes away in most cases. It can provide quite a bit of cost savings for the organization.
Finally, another benefit that we’re seeing is healthcare networks or hospital data centers choosing an off-site data center facility, so that it frees up resources and space for them to focus on their core business, which of course, is healthcare. They can take advantage of 1102 GRAND’s SAS 70 certification, and we just completed a PCI, ISO and HIPAA (most important to healthcare is the HIPAA piece) readiness audit. We also have redundant power, redundant cooling systems, dual power grids, security and manage services. So, instead of the hospitals or the healthcare networks focusing on taking care of the data center, they leave that to us.
I recently came across this article from last year about how the healthcare industry is increasing its reliance on data centers. The architecture and design publication emphasizes that as hospitals and the healthcare industry becomes more efficient, data centers and internet hubs are increasingly more crucial. Data centers are not simply used for insurance and personnel records anymore, but for the day-to-day operations of a global business. Whether it be implementing new software, supporting video teleconferences, transferring clinical records or for data security, addresses like 1102 GRAND are going to be more and more essential to the current and future needs of the industry.
From the article:“The goal for a data center is to maximize reliability and minimize dollars spent, all while maintaining future flexibility. To do this most efficiently, each system should be supported to its level of recommended reliability—but no more.” There’s also this graphic of the type of dual-active approach that Healthcare Design says is most effective for hospitals, stating that “this approach may provide more reliability to the end user at a smaller price tag. Using this concept, hospitals can also get some value out of old data centers, which can act as a second active backup site to support the most critical applications. This will allow a facility to operate if there is a major problem with the communications grid.”