Posts Tagged ‘call centers’
By: Darren Bonawitz
Thank you for taking the time to read our blog. Here is a special feature on Mayer Hoffman McCann P.C. about who it is, who it serves, how it’s associated with 1102 Grand, and why Kansas City!
Company Description: Mayer Hoffman McCann P.C. (MHM) is a national independent CPA firm – 3rd largest in Kansas City and 8th largest in the country – that is dedicated to providing high quality audit and attest services including: Financial Statement Audits, SAS 70 Audits, Employee Benefit Plan Audits, Reviews and Agreed Upon Procedures. They are guided by their core values of competence, integrity, respect and value, and with more than 30 locations nationwide, they are a nationally recognized alternative to the Big Four.
Who it Serves: While MHM provides services to a variety of industries and companies, their primary focus includes mid-sized and growing companies (public and private) in the construction, nonprofit, life sciences, manufacturing, financial institutions and other professional services industries.
How it is Associated with 1102 GRAND: We provide SAS 70 services to 1102 GRAND.
Why Kansas City: MHM’s roots in Kansas City can be traced back to 1954 when Ernest D. Mayer opened a small accounting practice. After years of steady growth, Mayer Hoffman McCann’s tax practice merged with CBIZ, Inc. in 1998 while MHM began to focus strictly on audit and attest services, and continued to acquire other independent CPA firms across the country. Even though MHM quickly became one of the Top Ten accounting firms in the nation, they recognized Kansas City as both a strategic location and strong foundation for the company, so remained in the area and established it as their national headquarters.
The Best Part of Doing Business in Kansas City: There is such a vast amount of different businesses and industries in the Kansas City area, that as a Consultant, we learn so much about how these businesses operate, what their target market is, where they can improve, etc. We can then help them by applying the services our company provides or introducing them to others that can assist.
The Benefits of Working in Kansas City: I have lived in Kansas my entire life so helping small, medium and large sized businesses locally is very rewarding.
The Economic Incentives to Living in Kansas City or the Metro Area: There are a lot of areas you can reside in Kansas City that are safe and have great schools and not have to pay a premium to live there. I think convenience is also a big factor as you can get around the city without having to wait in traffic for the most part.
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Kansas City Data Center & CPI Communications Co-hosts Lunch & Tour for the Kansas City Association of Call Center Professionals
Thursday, May 20th, 2010
By: Greg Elliott
1102 GRAND (www.1102Grand.com), a Midwest Internet Hub and Collocation Facility, and CPI Communications (www.cpitelecom.net), co-hosted a lunch and tour for the Kansas City Association of Call Center Professionals (ACCP)
ACCP is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Membership consists of organizations of all sizes, from a variety of industries including manufacturing, healthcare, financial, outsource, legal, technology, staffing and more. The company has first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.

1102 GRAND shared the benefits that a carrier hotel can offer:
Clients can benefit by moving dialers and server equipment to a collocation facility to reduce current infrastructure and overhead costs at the on-site data center.
Clients can take advantage of the many carrier/provider options afforded at a carrier hotel, giving them flexibility as their business model changes or grows.
Many carriers/providers have PoPs at carrier hotels, saving costly voice and data loop/access charges in most cases.
CPI Communications shared the benefits that a carrier neutral telecommunications provider can offer clients:
CPI Communications will thoroughly research a client’s data and telecommunication connectivity needs and offer solutions from multiple carriers. The prices they quote come directly from the carriers and are the same as or lower than what a client would receive if they contacted the carriers directly.
CPI Communications manages the solution within the selected carrier from the start to implementation. They talk directly with the technicians, order writers, testers, engineers and any other individuals involved with providing the solution.
The best part to clients, CPI Communications service is free!
After the lunch, ACCP members embarked on a guided tour of 1102 GRAND’s collocation areas including private cabinets, cage space, and the 1102 GRAND Network Operations Center.
Thank you to the KCACCP for visiting 1102 GRAND!
Tags: 1102 GRAND, 1102 Grand Network Operations Center, call centers, carrier neutral data facility, collocation, cpi communications, Darren Bonawitz, data centers, data management, Data Suites, green information technology, Green IT, green technology, healthcare, Internet Hub, Internet hub and data center, Kansas City Association of Call Center Professionals, Kansas City carrier hotel, Midwest Internet Hub and Collocation Facility, technology, telecommunication, VoIP
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