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Kansas City Data Center & CPI Communications Co-hosts Lunch & Tour for the Kansas City Association of Call Center Professionals

By: Greg Elliott

1102 GRAND (www.1102Grand.com), a Midwest Internet Hub and Collocation Facility, and CPI Communications (www.cpitelecom.net), co-hosted a lunch and tour for the Kansas City Association of Call Center Professionals (ACCP)

ACCP is a professional, non-profit association whose members represent customer contact organizations and the vendors who support them. Membership consists of organizations of all sizes, from a variety of industries including manufacturing, healthcare, financial, outsource, legal, technology, staffing and more. The company has first and third-party focused members, including telemarketing, call centers, collections, customer service facilities, help desks, client retention, etc.

1102 GRAND shared the benefits that a carrier hotel can offer:

Clients can benefit by moving dialers and server equipment to a collocation facility to reduce current infrastructure and overhead costs at the on-site data center.

Clients can take advantage of the many carrier/provider options afforded at a carrier hotel, giving them flexibility as their business model changes or grows.

Many carriers/providers have PoPs at carrier hotels, saving costly voice and data loop/access charges in most cases.

CPI Communications shared the benefits that a carrier neutral telecommunications provider can offer clients:

CPI Communications will thoroughly research a client’s data and telecommunication connectivity needs and offer solutions from multiple carriers. The prices they quote come directly from the carriers and are the same as or lower than what a client would receive if they contacted the carriers directly.

CPI Communications manages the solution within the selected carrier from the start to implementation. They talk directly with the technicians, order writers, testers, engineers and any other individuals involved with providing the solution.

The best part to clients, CPI Communications service is free!

After the lunch, ACCP members embarked on a guided tour of 1102 GRAND’s collocation areas including private cabinets, cage space, and the 1102 GRAND Network Operations Center.

Thank you to the KCACCP for visiting 1102 GRAND!

Tags: 1102 GRAND, 1102 Grand Network Operations Center, call centers, carrier neutral data facility, collocation, cpi communications, Darren Bonawitz, data centers, data management, Data Suites, green information technology, Green IT, green technology, healthcare, Internet Hub, Internet hub and data center, Kansas City Association of Call Center Professionals, Kansas City carrier hotel, Midwest Internet Hub and Collocation Facility, technology, telecommunication, VoIP

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