Sign up for our Newsletter
1102 GRAND Updates and Announcements
1102 GRAND New Tenant Spotlight
MDL Technology moved their technology gear to 1102 GRAND in August of 2009 and their main office to 1102 GRAND in December 2009. I wanted to ask TJ Bloom, MDL Technology Director of Operations, a few questions on why they chose 1102 GRAND as their new home.
What prompted MDL to move it’s office and technology equipment to 1102 GRAND?
First of all we liked all the good things we were hearing in the industry about 1102 Grand. It was their great reputation that caught our eye. Once we began thinking about moving our offices, it became a no-brainer as they just made the transition so easy. On top of the added bonus of the money that we would save on bandwidth. Now we have the added ease of getting to our equipment and the central location in KC helps us serve our customers even better.
What trends are you seeing in the managed service space?
Managed Services programs, like MDL Technology’s Peace of Mind Program, offers organizations the opportunity to kiss computer glitches goodbye and enjoy worry-free computer support. Many managed services programs offer 24x7x365 computer network monitoring. We like to tell our customers that through our managed services program we are able to find the problem before they have one, while our remote support allows us to respond immediately should a problem arise. Plus, many managed services programs, like ours, give business owners the added benefit of knowing exactly what your bill will be each month with a fixed monthly rate.
What benefits does 1102 GRAND offer that helps you serve your customers?
Being a Managed Services and Hosting company, one of the main benefits that 1102 brings is their ability to deliver us uninterrupted service and uptime. The other is we reside in one of the major internet hubs in Kansas City, which allows us to scale our bandwidth with little hassle.
How can MDL help companies maximize their IT budget?
Through our Managed Services Program, Peace of Mind, companies can drastically reduce numerous “emergency calls” to IT support. With 24x7x365 monitoring we’re able to catch problems before they occur. With this program, client’s networks are constantly updated, checked for viruses and provided with the latest software to ensure their day-to-day operations run smooth and effectively. What’s more, with a service plan like this, customers have the added benefit of knowing what their monthly IT will be since we charge a fixed monthly rate. This helps make IT budgeting a snap.
About TJ Bloom and MDL Technology
TJ Bloom serves as MDL Technology’s Operations Manager. As the Operations Manager, Bloom is able to direct and oversee all System Engineers, System Administrators and Database Administrators with clients in over 100 locations across the Kansas City area and the United States. In addition to his work with the technical side, Bloom also works with the clients to help streamline company processes and procedures through:
o Managed services and helpdesk business plan
o Help desk SLA and escalation process
o How to reference documents on preparing a client’s network for delivery of managed services
o Vendor management forms and processes
Bloom and the MDL Technology team offer on-time support and maintain all aspects of the customer’s system-wide enterprise networks, databases and applications as well as their hosted applications. MDL Technology’s customer base includes the health care, pharmaceutical, manufacturing, construction industries, in addition to a variety of other clients that look for ways to save money and time within their business operations.